All the items will be dispatched within 2 business days after your payment is clear.
Note: China Post Air Mail/Parcel just belongs to worldwide post system which is much slower than Special Delivery. Items will arrive in 7-25 business days to worldwide usually. And the arrival time also depends on some factors and different areas. The general arrival time table is shown below for your inference:
Before placeing your order, please confirm pricing and other details with the supplier.
Please make sure you read the entire description and agree to the transaction before buying.
If the item is defect when you receive it or you are not satisfied with it, please return it within 14 days for a replacement or money back. But the items must be back in factory condition. Please contact us in advance and double check the return address before you return it.
If item is defective in 3 months, we could send you a new replacement for free or offer full refund after we receive the defective item.
If item is defective in 12 months, we could also offer you replacement service, but you have to pay for the extra shipping expenses.
Our aim is to provide Top Level Customer Service, and our customer service specialists are always standing by to solve any of your problem. We greatly appreciate your 5-STAR POSITIVE feedback and please do NOT leave negative feedback without asking for help.
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Shipping
At Symerton.com, we’re dedicated to ensuring your shopping experience is smooth, transparent, and dependable. This Shipping Policy outlines how we handle processing, packaging, and delivering your orders — whether local or international.
ORDER PROCESSING
All orders placed on Symerton.com are processed within 1–3 business days, unless otherwise specified. Orders placed after 5 PM (local time) or on weekends/holidays will begin processing the next business day.
SHIPPING LOCATIONS
We currently ship to the following regions:
United States
Canada
United Kingdom
Australia
Europe (selected countries)
Asia and Middle East (selected countries)
If your region is not listed at checkout, please contact our support team for shipping confirmation.
SHIPPING METHODS & ESTIMATED DELIVERY TIMES
| Method | Delivery Time (Est.) |
|----------------------|---------------------------|
| Standard Shipping | 7–15 business days |
| Expedited Shipping | 5–10 business days |
| Express Shipping | 3–7 business days |
Note: These are estimated times only and may vary due to customs clearance, weather delays, or local courier schedules.
SHIPPING FEES
Shipping costs are calculated at checkout based on package weight, dimensions, and destination. Occasionally, we offer free shipping promotions for qualifying orders.
TRACKING YOUR ORDER
Once your order ships, you’ll receive an email with tracking information. You can also track your order through our “Track Your Order” page.
ADDRESS ACCURACY
Please double-check your shipping address at checkout. We are not responsible for delivery issues due to incorrect or incomplete addresses.
CUSTOMS, DUTIES, & TAXES (INTERNATIONAL ORDERS)
International shipments may be subject to customs duties or import taxes. These fees are the responsibility of the customer and vary by country. Symerton.com is not liable for delays caused by customs processes.
LOST OR DAMAGED PACKAGES
If your order is lost in transit or arrives damaged, contact us immediately at support@symerton.com. We will assist with claims and, if eligible, send a replacement or issue a refund.
DELIVERY ISSUES
We are not responsible for packages marked as "delivered" by the carrier. If you believe your package was misdelivered or stolen, please contact the courier and notify us right away.
DELIVERY DELAYS
While we strive to meet all estimated delivery times, delays may occur due to high volume, weather, pandemics, or carrier issues. We appreciate your patience and will do everything possible to keep you updated.
PRE-ORDER ITEMS
If an item is marked as a pre-order, the shipping timeline will be noted on the product page. Pre-order timelines are subject to manufacturing and shipping delays.
CONTACT US
For any shipping-related questions, concerns, or assistance, please contact:
Email: orders@symerton.com